FAQs

How soon can we go LIVE?

Typically, within 2 weeks of signing the agreement. We would need to obtain your logo, brand guidelines. If you are connecting your GDS, the credentials and your GDS contact with your payment gateway details are required. Alternatively, you may pick from our existing payment gateway integrations.

Can we customise the engine?

No but we will match your branding. Since this is a white label subscription-based platform, we are not able to customise to your own requirements. You will receive a First-Class online platforms in the market. This includes constant updates according to market needs and changes. You are most welcome to request for features, but this will go into a backlog and prioritised based on many factors.How can my website get more direct bookings?How established are you?What are the fees?Can I change the email templates?Can I take payments?What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

How can my website get more direct bookings?

The best way to get more direct bookings is to have an easy-to-use website with a booking engine. Consumers are accustomed to ordering and booking things online and a booking engine allows them to choose and confirm their stay in one step. If it’s too difficult to book on your site, then you will lose a potential customer.How established are you?What are the fees?Can I change the email templates?Can I take payments?What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

How established are you?

We are currently an awesome team of almost 200 passionate individuals! Our head office is sunny Kuala Lumpur, Malaysia and we have teams in Shanghai, China, Coimbatore, India, Hanoi, Vietnam, Jakarta, Indonesia and Istanbul Turkey.What are the fees?Can I change the email templates?Can I take payments?What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

What are the fees?

Please see our pricing page. We follow a fixed price strategy and you will not have any surprises. If you need a fully blown platform then you would pick the top plan. Which is almost like and OTA out of a box!Can I change the email templates?Can I take payments?What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

Can I change the email templates?

Yes, you can change the email templates to match your brand and style.Can I take payments?What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

Can I take payments?

Yes, easyGDS offers payment gateway integration. You can opt to use our payment gateway or choose from our integrated payment gateway providers. The payment gateway providers allow you to take several different payment methods including credit cards.What do I need to install it?What languages does easyGDS work in?Does easyGDS offer support?

What do I need to install?

All easyGDS products, including Backoffice, operate as a cloud-based system, which means that there is no installation. You access Backoffice via a web browser. A solid internet connection and an up-to-date browser are required for Backoffice to operate properly.What languages does easyGDS work in?Does easyGDS offer support?

What languages does easyGDS work in?

easyGDS works in English.

Does easyGDS offer support?

We cover 2 types of support.

1. Supporting the platform and its stability which is taken care of our tech teams. Should there be any issues, you can submit a ticket to get the issue resolved.
2. Supporting post-booking issues which are caused by any one of our suppliers. We have a 24/7 support team, who will be happy to support any such issues caused by any one of our wholesalers of aggregator etc.